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Accessibility

Toyota Pavilion at Concord strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (925) 67-MUSIC (MAIN OFFICE PHONE) on Saturdays from 10am-2pm when our Box Office is open or PavilionBoxOffice@Livenation.com.

 

Arrival & Accessible entrances: Our main entrance and our Premium Seating entrance to Toyota Pavilion at Concord are both fully accessible.

 

Restrooms: All our restrooms at Toyota Pavilion at Concord are accessible. Restrooms are located in both plazas and at the top of the lawn.

 

Ticketing: You can buy accessible tickets online – no need to call the box office. For accessible seating at Toyota Pavilion at Concord, please click “Filters” then “Show Accessible Tickets”. There’s accessible seating in every price range. Try to buy accessible tickets in advance so you secure a seat – there’s limited availability on the day of an event. If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. Please be advised that day of show accessible seating is done on a first come, first served basis, and our accessible seating area can reach capacity early.

 

Accessible Parking: Accessible Parking is located in A-lot. Let the parking staff know that you need accessible parking, and they will direct you to this lot. We have a limited number of accessible spots in A-lot. They are on a first come, first serve basis. If you don’t absolutely need accessible parking, please use the general lots.

 

Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. If you need assistance with medication, we have Rock Med onsite to help. When you arrive, you can ask a gate supervisor to radio medical.

 

Dietary needs: Toyota Pavilion at Concord takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

 

Service Animals: Only registered working dogs are allowed inside the venue during events. In line with guidelines, a service dog is individually trained to perform tasks directly related to a person’s disability. Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash. If you can’t use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.

 

Sign Language Interpretation: Toyota Pavilion at Concord offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to PavilionBoxOffice@livenation.com or by phone at 925-676-8742 and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.  Accommodations will be made in or around the same section as the purchased ticket. You’ll pick up your tickets at Will Call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.

 

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology in Toyota Pavilion at Concord is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

  • Connect to Wi-Fi network Free_Fan_Wifi
  • Download the Listen Everywhere app via the App Store
  • Connect to the audio channel in the app 
  • Enjoy the show! 
  • Using this app will work in any area of Toyota Pavilion at Concord.

If you need an assisted listening device, call us at least two days before the event on 925-676-8742 and we’ll sort it out for you.

 

Mobility Storage: Toyota Pavilion at Concord will store mobility devices as close as possible to your seats when not in use.  Contact a Guest Ambassador day of show for assistance.